Rationale for the expansion of the call centre
One point of disagreement that continually arises between tutors and Athabasca University administration is the rationale for further implementation of a call centre or student success centre model at AU.
We thought it would be helpful to provide information which in good part led us to the conclusion that the call centre or student success centre model implementation was primarily budget driven, not student services driven.
The 2012 AU Board of Governors Budget Committee report was the first Read more [...]